FAQ – Blumaé
Do you have a question? We probably already have the answer.
Find quick answers to your questions about orders, shipping, products and much more here.
Orders & Payment
No, you can place an order without creating an account.
We accept major payment methods such as credit and debit cards, PayPal and Apple Pay.
You’ll receive your invoice by email after placing your order.
If you want your VAT number to appear on it, email us your order number and VAT number.
We’ll send you an updated invoice within 24 hours.
Shipping & Delivery
We ship worldwide. Delivery times depend on the carrier and destination.
Once your order has shipped, you’ll receive a shipping confirmation email with a tracking number.
Check your spam folder.
If you still can’t find it, your email address may have been entered incorrectly.
Contact us with your name and order number, and we’ll resend the email.
First, wait 24 hours in case the carrier updated the tracking too early.
Then:
- Check with your neighbours or building reception.
- If the parcel still hasn’t been found, file a claim with the carrier and send us the case number so we can follow up.
We’ll support you throughout the process.
Product Questions & Compatibility
Yes, our products are designed to be compatible with most professional nail art brands you already use and trust.
Yes, all our nail cosmetic products comply with EU Regulation (EC) No 1223/2009 and are manufactured according to Good Manufacturing Practices (GMP). We take quality very seriously.
All our products are also notified through the Cosmetic Products Notification Portal (CPNP), as required for cosmetics sold in the EU.
No, our products are not tested on animals, in accordance with EU Cosmetics Regulation (EC) No 1223/2009, which explicitly prohibits animal testing for cosmetic products and ingredients within the EU.