General terms and conditions

Last updated: 01/11/2025

These Terms and Conditions (“Terms”) apply to all purchases and use of the website operated by WL Business, the brand behind Blumaé. By accessing our site or placing an order, you agree to these Terms.

PLEASE READ THESE CONDITIONS CAREFULLY.
By using this site or purchasing our products, you agree to comply with and be bound by these Terms. If you do not agree to any part of these Terms, please do not access the site, use the site, or purchase, receive, or use our products.

IMPORTANT LEGAL NOTICE:
These Terms include a mandatory individual arbitration clause and a waiver of class actions and jury trials. This means that any dispute must be resolved through individual arbitration, not in court, and that you may not participate in class actions or jury trials.

  1. About Us

We are Blumaé , a passionate nail art brand dedicated to offering high-quality, vibrant, and long-lasting nail polishes and gels. Our mission is simple: to help your nails flourish.

  1. Eligibility

To place an order on our website, you must:

  • Provide accurate and complete information

  • Use a valid payment method

  1. Products

We offer nail polishes, gels, tools and accessories.

Product presentation

We do our best to ensure that all product images, descriptions, and colors are accurate. However:

  • Colors may vary slightly depending on the screen

  • Minor variations in packaging may occur

  • We reserve the right to modify or discontinue products at any time.

  1. Price and Payment

All prices are quoted in EUR (€) unless otherwise stated.

Payments

We accept the payment methods available at the time of checkout (e.g., Shopify Payments, credit card, etc.).

We reserve the right to cancel any order if:

  • Payment is not authorized

  • Fraud is suspected

  • The information you are providing is incorrect.

  1. Shipping

Processing time

Orders are usually processed within (e.g., 1–3 business days), excluding weekends and public holidays.

Delivery costs

Delivery charges are calculated at checkout, unless a free delivery promotion applies.

Delivery

Delivery times vary depending on location and carrier. We are not responsible for delays caused by:

  • Carrier interruption

  • Customs procedures

  • Incorrect delivery information provided by the customer

Lost or stolen packages

Once a package is marked as delivered by the carrier, we cannot be held responsible for lost or stolen packages.
If your order is lost in transit, please contact us and we will help you file a claim.

  1. Returns and refunds

Please refer to our full Returns & Exchanges Policy .

Key points:

  • Contact us within 14 days of receiving your order

  • Items must be unopened, unused, and in their original sealed packaging.

  • The customer is responsible for return shipping costs.

  • We may refuse a refund if the return policy is misused.

  1. Order cancellations

You can request a cancellation before the order is shipped. Once the order has been shipped, cancellation is no longer possible.

We reserve the right to cancel orders for any reason, including:

  • Payment problems

  • Shipping restrictions

  • suspected misuse or violation of these Terms

  1. Promotions and discount codes

Promotions and discount codes:

  • Valid only for the specified period

  • Cannot be combined unless otherwise stated

  • Cannot be applied retroactively

We reserve the right to modify or discontinue promotions at any time.

  1. Intellectual property

All content on the Blumaé website — including images, logos, product names, texts, graphics and design — is the property of Blumaé.

You may not copy, reproduce or redistribute the content without written permission.

  1. Limitation of liability

To the maximum extent permitted by law:

  • We are not responsible for indirect, incidental, or consequential damages.

  • Our liability for any claim related to your purchase is limited to the total amount paid for the order.

  • We are not responsible for the incorrect use of our nail products (e.g., improper application, allergic reactions, improper storage).

  1. Privacy

Your personal information is processed in accordance with our Privacy Policy .
By using our site, you consent to the processing of your data as described in this policy.

  1. Compliance with EU consumer rights

These Terms comply with European laws on e-commerce and consumer protection, including:

  • GDPR (data protection)

  • European Directive on Consumer Rights (Returns & Cancellations)

  • Rules on distance selling

If any part of these Terms conflicts with laws that are mandatory for consumers, those laws shall prevail.

  1. Applicable law

These Terms are governed by the laws of the Netherlands. Any dispute will be handled by the competent courts in that country.

  1. Changes to these Terms

We may update these Terms from time to time.
The "Last updated" date always reflects the most recent version.