Shipping policy
Shipping Policy
At Blumae, we do everything we can to prepare and ship your order as quickly as possible.
Processing Time
All orders are prepared and dispatched within 1–3 business days (Monday to Friday, excluding public holidays).
During busy periods (sales, product launches, or holidays), processing times may be slightly longer.
Delivery Times
Estimated delivery times are as follows:
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France: 2–5 business days
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Belgium: 1–3 business days
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The Netherlands: 1–2 business days
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Other European Union countries: 3–7 business days
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Rest of the world: 5–15 business days (depending on the destination)
These delivery times are estimates and may vary depending on the shipping carrier or customs authorities.
Shipping Costs
Shipping costs are calculated automatically during checkout based on the destination country and the selected shipping method.
Any free shipping promotions will be displayed directly on our website whenever applicable.
Order Tracking
As soon as your order has been shipped, you will receive an email containing a tracking number so you can follow your shipment.
If you do not receive this email, please check your spam or junk folder or contact our customer support team.
Customs Duties and Taxes
For orders shipped outside the European Union, customs duties, import taxes, or other local charges may be applied by the destination country's authorities.
These charges are entirely the responsibility of the customer.
Delivery Delays
Although we make every effort to meet the estimated delivery times, delays may occur due to circumstances beyond our control, including:
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Carrier delays;
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Customs inspections;
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Weather conditions;
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Force majeure events.
Blumae cannot be held responsible for delivery delays resulting from these circumstances.
Shipping Address
Customers are responsible for ensuring that the shipping information provided at checkout is accurate and complete.
If an order is returned to us due to an incorrect or incomplete address, the customer will be responsible for any reshipping costs.
Lost or Damaged Parcels
If your parcel is lost or arrives damaged, please contact us as soon as possible at support@blumae.fr, including your order number and, where applicable, photographs of the parcel or the affected products.
We will work with the shipping carrier to find an appropriate solution as quickly as possible.
Contact Us
If you have any questions regarding your shipment, please don't hesitate to contact us: